The cruise lines are processing refunds as quickly as possible. As you can imagine the turn around time to process a refund is a little longer than normal due to a higher volume of requests.
The general rule for processing a refund is about 90 days from the time you submit a request for a refund.
If you have not submitted the request for a refund, please visit Take Action on a Cancelled Sailing to submit the form to request a refund with the cruise line. If you have already submitted the form there is no need to submit it again.