At this time the cruise lines are working through a high number of cancelled bookings. Most refunds will take up to 90 days to process. There is no need to call us before 90 days from the time of submission.
If you have not submitted the request for a refund, please visit Take Action on a Cancelled Sailing to submit the form to request a refund with the cruise line. If you have already submitted the form there is no need to submit it again.