In an effort to serve you better, your booking will automatically be updated as outlined below, so you don’t have to call and spend any time waiting to be serviced. Please read carefully the important information below.
We were the first cruise line to announce a temporary suspension of operations. We have continued to evaluate the situation, responding accordingly. While restrictions related to COVID-19 are beginning to ease in some countries, travel remains complicated. Therefore, we have made the decision to extend our temporary suspension of operations through August 31, 2020.
A Future Cruise Voucher for 125%
As a guest whose cruise falls within the extended window of suspended operations, we want to support you and protect your travel investment. Therefore, we are offering the enclosed 125% Future Cruise Voucher. This voucher includes 100% of the monies paid to Viking, plus an additional 25% value. The added value provides an opportunity to enhance your trip – by choosing a longer itinerary; adding a Pre/Post cruise extension; or upgrading your stateroom category. Additionally, any vouchers you may have applied to this booking have automatically been reinstated, are valid for 24 months and are available for your immediate use.
To ensure you have the time and flexibility to plan for your next trip, the 125% Future Cruise Voucher has exclusive and enhanced terms. It is fully transferable, allowing you to gift it to someone with whom you would like to share the joys of travel. It can be applied within the next 24 months to any river, ocean or expedition cruise. If you are unable to use your voucher by the expiration date, simply return your expired voucher to Viking, and we will send you a refund equal to the original amount paid to Viking.
As a reminder, if you use your voucher and rebook your cruise – with Viking or your Travel Advisor – by June 30, our Risk-Free Guarantee is applicable to your booking. This means you can change your plans up to 24 hours prior to departure, giving you the peace of mind and the flexibility you need to make the best decision for you.
Alternatively, if you prefer a refund over the added-value voucher, please request one before June 12, 2020.