Updated: June 6, 2019 @ 11:00 a.m.
We are very disappointed to share that effective immediately the U.S. government has implemented new regulations that prohibits travel from the U.S. to Cuba by cruise ship. While this decision is completely outside of our control, we are immediately replacing all Cuban ports. For all 2019 sailings on the Azamara Journey, we have secured alternative ports and we are in the process of communicating the new itineraries to our booked guests and travel partners.
Guests will have the option to re-book on any other Azamara voyage, in the same category, for the cruise fare paid or prevailing rate, whichever is more favorable to our guest. If the guests choose to book another sailing, other benefits and incentives will apply. If a guest chooses to cancel instead, a full refund for the amount paid will be processed to the original form of payment and compensation for travel changes will also be provided.
We are currently working on alternative itineraries for 2020 sailings and will share those details with guests and travel partners as they become available.
All booked guests and travel partners are being contacted personally to ensure the best possible solution is reached. If you have questions or concerns that need to be addressed before we contact you or if you don’t receive a phone call by June 12, 2019 you are more than welcome to call our special help desk at 1-855-AZAMARA (292-6272), option 3. The desk is now open and will remain open through July 12, 2019.
We are sorry for this unexpected and sudden change imposed on all of us and appreciate our guests’ patience and flexibility as we adjust to accommodate the new regulation. Our goal remains the same - to ensure that your Azamara vacation will deliver the highest standards of service and quality for which we are known.